CatBoneFace is committed to delivering customers with 100% satisfaction! That's why once you’ve received his original artwork, He'll give you seven (7) days to decide whether or not you’d like to keep it or return it for a refund. He wants you to be happy.
He will accept all returns provided that it is returned in its original condition and packaging.
For more details on how to return his artwork please continue reading.
How to Return an Original, Undamaged Work
1 – Within seven (7) days of your merchandise delivery date, please call 703.935.6781 between the hours of 9:00 AM – 5:00 PM PST Monday through Saturday or email Catboneface@Catboneface.com.
2 – Repackage the artwork in its original condition using the same packaging from CatBoneFace.
Repackage the painting, making sure to include:
- Your order number and contact information
- The return portion of your original packing slip
- Address the package to:
Attn: CatBoneFace Art Return
Email for return address, Thank You
If you’ve already disposed of the original packaging, watch video Packaging Wrapped Canvas Artworks (Under 48” x 48”) by Saatchi Art.
3 – Email Catboneface@CatBoneFace.com to complete the return process.
Once the piece safely reaches the artist, CatBoneFace will process your refund. He will process your return and the amount owed refunding it to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
To assure that we are both covered, I ship all items fully insured with signature of purchaser required, that way if any damage was to happen during shipping you could inspect the item and reject as needed. I want both of us to be happy, so returns must be requested and made WITHIN SEVEN days after signature is submitted. Refunds will be made within 45 days after the item is returned in same condition and shipped (in the packaging format according to video).